BC Game Zambia handles different categories of account information because registration, Security, Wallet, Casino, Sportsbook, promotions and Support serve different functions.
Profile and login information
- Email or phone
- Username and country code
- Connected Google or Telegram login
- Verification status
These details support registration, login, recovery and account management. The same profile remains connected to BC Game Zambia.
Security and technical information
IP address, browser, device, session information and 2FA status can form part of the Security context.
They can help protect access, maintain sessions and identify unusual account activity.
BC Game Wallet records
Financial records can include Deposit method, crypto address, network, Transaction state and Withdraw request.
A TxID identifies a blockchain transfer. A seed phrase or private key controls an external wallet and is not needed for routine BC Game transaction review.
Casino and Sportsbook histories
Casino history records games and rounds, while My Bets records accepted Sportsbook tickets and settlement.
Keeping those histories separate makes it easier to review one round or one ticket without mixing unrelated activity.
Promotion information
Bonuscode claims, VIP status, Rollover, Free Spins, vouchers and expiry can form part of campaign history.
This data describes reward state and conditions rather than blockchain payment movement.
Cookies and local browser data
Cookies can support language, session continuity, Security and technical analytics.
Clearing cookies can sign the user out or reset local preferences, but it does not remove account-side Wallet, My Bets or promotion history.
Verification documents
Identity documents should only be provided through the verification flow shown by BC Game or through a route confirmed by official Support.
For routine cases, TxID, Ticket ID or Round ID often gives enough context to start without broad document sharing.
Connected login providers
When Google or Telegram is used for sign-in, the security of that connected account also matters.
Google Authenticator adds another layer but does not replace protection of the external login provider.
Shared devices
- Use a screen lock.
- Sign out when the device is shared.
- Protect the connected Google or Telegram account.
- Keep recovery access available.
- Maintain 2FA when enabled.
Support should use identifiers, not secrets
UID, TxID, Ticket ID, Round ID and the exact error message can identify a case.
Passwords, live authenticator codes, seed phrases and private keys are control credentials rather than routine Support references.
Responsible Gaming records stay with the account
Self-exclusion and related controls can remain associated with the profile across devices.
Changing browser or phone does not remove those account-side records.
| Category | Examples |
| Profile | Email, phone, username, connected login |
| Security | IP, browser, device, session, 2FA |
| Payments | Deposit, address, network, Transaction, Withdraw |
| Casino/Sportsbook | Rounds, tickets and settlement |
| Promotions | Bonuscode, VIP, Rollover, expiry |
| Support | Messages and case identifiers |
Different products create different records
A crypto transfer, a Sportsbook ticket and a Casino round do not need the same evidence.
Starting with the right record keeps the amount of information shared proportional to the actual question.
Profile data is mainly about access and recovery
Email, phone and connected login methods help identify or restore the account.
They serve a different purpose from the histories created after the user starts playing, betting or moving funds.
Wallet identifiers and Wallet secrets are not interchangeable
A TxID can identify a transaction without granting control over the wallet.
A private key or seed phrase can grant control and should not be used as routine Support evidence.
Promotion data can change without a blockchain transaction
A Bonuscode claim, VIP update or Rollover change can alter account state without moving crypto.
That is why campaign history should remain separate from Transaction history.
Cookies are local; the account is not
Removing browser data can end a local session or reset a preference.
After correct login, the account-side histories remain available.
Connected login creates a security responsibility outside BC Game too
If Google or Telegram is used as the login route, protecting that external account matters.
BC Game 2FA adds another layer but cannot replace control of the connected provider.
Shared devices can expose an active session even without revealing a password
An already signed-in browser can provide access to the account.
Signing out and using a device lock are therefore useful even when the password itself remains private.
Use the smallest useful data set for Support
A precise Ticket ID, Round ID or TxID can often replace a collection of broad screenshots.
That keeps the review clearer and reduces unnecessary sharing.
Verification data should stay inside controlled routes
Documents belong in the profile verification process or another route confirmed by official BC Game Support.
They should not be treated as ordinary attachments for every technical question.
Account continuity survives a device change
A new browser or phone can require a fresh login, but Wallet, My Bets and promotion records remain tied to the profile.
This is why deleting a shortcut is not the same as deleting account data.
Responsible Gaming data has its own purpose
Self-exclusion and related account controls are different from financial or gameplay records.
Keeping them distinct makes the privacy explanation more useful and keeps account controls clear.
BC Game Zambia privacy is easiest to understand through real actions
Registration creates access data, Deposit creates payment data, a bet creates ticket data and a Casino session creates round data.
Connecting information to the action that created it makes the policy easier to use in practice.
BC Game Zambia can keep privacy requests focused on the action involved
A question about a sports ticket should begin with ticket information, while a Deposit question should begin with payment information.
Using the correct category avoids unnecessary sharing and makes the request easier to understand.
Local browser changes should not be mistaken for account deletion
Clearing cookies, reinstalling a shortcut or changing phones affects the local way the profile is reached.
The account-side records remain associated with the user until handled through the account's own lifecycle processes.
Privacy FAQ
Does BC Game Support need my seed phrase?
No. Seed phrases and private keys control external wallets and are not required for routine BC Game review.
Can I share a TxID?
Yes. A TxID identifies the blockchain transaction without giving control over the external wallet.
Does clearing cookies delete my BC Game account?
No. It can end the local session or reset preferences, but account-side records remain.
Where should verification documents be uploaded?
Use only the verification route displayed in the profile or a route confirmed by official BC Game Support.